Water Utility Services

City of North Canton maintains more than 140 miles of water mains serving nearly 10,000 utility customers with clean and safe potable drinking water every day of the year. This service is only possible through the dedication and hard work of the City's Water Treatment Plant, Water Distribution Department, and Utilities Department.

How can I pay my bill?

Customers can pay their bill in one of four ways:

  1. Through our online utility payment portal.
  2. By enrolling in automatic bill pay from your checking or savings account here.
  3. By mailing or delivering a check; or
  4. By paying in person at North Canton City Hall.

How much does water service cost?

The average customer pays $5.40 per 1,000 gallons of water consumed. Customers outside City limits or with high usage needs will pay higher rates. For a full breakdown of current Water Rates and regulations, consult Chapter 937 of the City's Codified Ordinances.

Water Rate Reduction Program

Senior citizens or permanently disabled City residents are eligible for a 50% discount in water rates. In order to claim the reduction customers must be:

  1. 65 or older with an annual income of $27,000 or less; or
  2. Permanently disabled.

For more information and regulations, consult Chapter 939 of the City's Codified Ordinances.

Automated Meter Reading

As of 2020, the City adopted an automated meter reading system allowing water meters to be read without the need for City employees to visit your home or business each month. Click here for more information on automated meter reading.

What happens if I do not pay my bill?

Non-payment or non-compliance with water rules and regulations will result in water service being shut off, and a charge of $100 must be paid before water service will be turned back on. If you have received a water shut off notice and need assistance, please contact the Utility Billing Department.

Other than for emergency situations, water service will only be turned on or off during City Hall business hours.

Is the water safe?

Yes! Water quality is monitored 24/7 to ensure that it is clean, safe to drink, and safe to use for household needs. The EPA requires daily formal testing, but our Treatment Plant conducts tests twice daily. Testing is performed by both lab facilities at the Plant and through certified outside laboratories. 

Fluoride and Hardness Standards

There is 1 milligram of fluoride per liter in City drinking water per EPA standards, and it has a hardness of 148 milligrams per liter or 8.66 grains per gallon.