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1. Why is a building permit required?
2. When is a building permit required?
3. Are contractors required to be licensed?

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1. Who is my ward council member, and how can I contact him or her?
2. When is the next council meeting and is it open to the public?
3. At which meetings can I address Council?
4. Are the ordinances online and how can I find them?
5. What are the positions commissioned through the Civil Service and when is the next test?
6. How did I rank on the Civil Service test?
7. What does the hiring process entail for Civil Service?

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1. Is the water safe?
2. Why does my water have rust in it?
3. What’s the water hardness?
4. How much fluoride is in our water?
5. Is it bad for me and my children?

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1. What is aggregation?
2. How is the City able to choose a certified electric generation supplier on my behalf?
3. Who will be our supplier for the electric program?
4. Whom do I call if I have a problem with my electric service?
5. Is our price for power fixed, or does it vary?
6. What if I’m with another supplier and would like to join the City’s program?
7. What does “opt out” mean?
8. What happens if I do not send in the opt-out form?
9. What are my energy supply choices if I decide to opt out?
10. Will I get two bills?
11. Will I still receive a delivery charge from my local utility AEP?
12. Can I stay on budget billing/equal payment plan or have my payment automatically deducted from my checking account as I do now?
13. Can I exit this program without penalty?
14. What if I move?
15. Who is eligible for the program?
16. How will I sign up for the program?
17. How did the City develop such a program?
18. Does the City benefit from the program?
19. Will small businesses, schools and churches be eligible?
20. Does this affect my distribution charges or the wires coming to my home?
21. Can I opt out over the phone?
22. What is the toll-free number for questions?
23. Is this related to our community’s natural gas program?
24. Where can I learn more about electric deregulation and assistance programs?

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1. What are the Recreation Fire requirements?
2. Where do I call for Fire Station tours scheduling?
3. Who do I call for CPR questions?
4. What events are going on in the City?
5. Where can I get Car Seat Information?

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1. Who is the natural gas supplier for the City’s program?
2. What is my price for gas?
3. What is Governmental Natural Gas Aggregation?
4. What are the benefits of Gas Aggregation?
5. What are the different types of Aggregations?
6. How does a community become an Aggregator?
7. What are the key steps in an Opt-Out Aggregation?
8. Whom do I call if I have a problem with my natural gas service?
9. Will it cost me to join the program?
10. Is everyone eligible for the program?
11. When does the next program start?
12. How long is the program?
13. What if I don’t want to participate?
14. Will I get two bills?
15. Can I remain on budget billing?
16. Can I exit this program without penalty?
17. My friend lives in a nearby community and has a different rate from Volunteer than mine. Why?
18. Can I enroll if I do not receive an Opt-Out Notice?
19. Can I enroll after the initial enrollment period?
20. Can I enroll even if I currently purchase my gas from another supplier?
21. What happens if I’m part of the program and I move?
22. Is this related to our community’s electric program?
23. This sounds complex. Is our community qualified to handle such a program?
24. How do I contact Volunteer Energy?
25. These FAQs help but I still have a question, what do I do?

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1. What class do I need?
2. How do I sign up for a class?
3. How much is the class?
4. How big are the classes?
5. What is the busy time of year for classes?
6. How long is my card good for?
7. How long does the class last?
8. What should I wear to class?
9. Where are you located & where do I park?
10. Why should I pick up a book & open It?
11. Can I do the class online?
12. Who else has classes if these don’t fit into my schedule?

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1. How much is my ticket?
2. Can I pay my utility bill online?
3. Is there an aggregation for residents, i.e. electric / gas?
4. Who do I call if it is after business hours and I don’t have emergency?
5. How do I report if a light is out?

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1. Is my address on the curb sufficient for emergency response personnel?
2. Does the City of North Canton have a recycling program?
3. Who do I call if a street light is out?
4. Where do I call if my trash and/or recycling pickup is missed?

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1. What are the hours of the North Canton Park System?
2. How is mosquito fogging scheduled?
3. Where do I pay for Dogwood Park and Civic Center Rentals?
4. Can the outside pavilions in the parks be rented?
5. Can the Gazebo at the Civic Center be used for wedding ceremonies, without renting the banquet hall?
6. Can the City’s ball fields be rented?

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1. We are going on vacation. What do we need to do to have the Police Department check our house while we are gone?
2. What are the laws regarding child safety seats?
3. What do I need to do when I hear the tornado siren?
4. I need fingerprints for my employment. Will the North Canton Police Department take them for me?
5. I am divorced from my spouse and my ex will not allow me to see my children as required by the court-ordered visitation. How can I get the NCPD to help me see my children?
6. I parked my car on the street in front of my house overnight and received a parking ticket. Why can’t I park on the street overnight?
7. Do I have to register my bicycle with the Police Department?
8. How do I get a copy of a report and how much does it cost?
9. My child is having problems with other children at school and/or may be abusing drugs or alcohol. Do you have someone who can help me deal with this problem?
10. What about dialing 911?
11. I have some information that I would like to tell the detective bureau about but I want to remain anonymous. Is there a way to do this?
12. I have a gun and some ammunition in my home that I no longer want. How can I safely dispose of these items?
13. How can I get the speed trailer set up on my street?
14. How do I get a job as a police officer or dispatcher with the North Canton Police Department?

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1. Whose responsibility is my drive approach?
2. Do residents have to maintain the right of way that may fall into their lawn areas?
3. Do residents have to clean and maintain the sidewalks in front of their property?
4. Is it permissible to shovel the snow from my drive or parking area into the street?
5. Whose responsibility is it to maintain downspouts and catch basins on private property?
6. Who is responsible for repairing a sewer lateral from my home?