What if I don’t want to participate?

While most residents will remain in, and benefit from Governmental Aggregation Programs, the choice is up to you. If you do not want to participate you will have 21 days in which to return a reply card to Volunteer Energy or call them toll free at 800-977-8374. If you fail to do that, Volunteer Energy will enroll you as a new customer. DEO will then acknowledge the enrollment and send you a confirmation letter reminding you of the pending switch. That letter will mention that you can cancel the switch by contacting DEO within 7 days.

Show All Answers

1. Who is the natural gas supplier for the City’s program?
2. What is my price for gas?
3. What is Governmental Natural Gas Aggregation?
4. What are the benefits of Gas Aggregation?
5. What are the different types of Aggregations?
6. How does a community become an Aggregator?
7. What are the key steps in an Opt-Out Aggregation?
8. Whom do I call if I have a problem with my natural gas service?
9. Will it cost me to join the program?
10. Is everyone eligible for the program?
11. When does the next program start?
12. How long is the program?
13. What if I don’t want to participate?
14. Will I get two bills?
15. Can I remain on budget billing?
16. Can I exit this program without penalty?
17. My friend lives in a nearby community and has a different rate from Volunteer than mine. Why?
18. Can I enroll if I do not receive an Opt-Out Notice?
19. Can I enroll after the initial enrollment period?
20. Can I enroll even if I currently purchase my gas from another supplier?
21. What happens if I’m part of the program and I move?
22. Is this related to our community’s electric program?
23. This sounds complex. Is our community qualified to handle such a program?
24. How do I contact Volunteer Energy?
25. These FAQs help but I still have a question, what do I do?