Can I exit this program without penalty?

Yes. A very attractive feature of our program is your ability to leave free of charge at any time for any reason. There are several “formal” opportunities to take yourself out of the program. First, when an offer is presented you will have 21-days to opt-out by returning a form to IGS Energy or making a toll-free phone call. If you do not opt-out, DEO will then send a confirmation notice giving you 7 more days to cancel the switch. Furthermore, by law, you will be able to leave without penalty at least every two years. If you would like to leave the program at any time, simply notify IGS Energy at 1-877-353-0162.

Show All Answers

1. Who is the natural gas supplier for the City’s program?
2. What is our new rate?
3. Why are prices higher than the prior term?
4. What is Governmental Natural Gas Aggregation?
5. What are the benefits of Gas Aggregation?
6. What are the different types of Aggregations?
7. How does a community become an Aggregator?
8. What are the key steps in an Opt-Out Aggregation?
9. Whom do I call if I have a problem with my natural gas service?
10. Will it cost me to join the program?
11. Who is eligible for the program?
12. Does our community benefit from the program?
13. When does the new offer start?
14. How long is the program?
15. What if I don’t want to participate?
16. Will I get two bills?
17. Can I remain on budget billing?
18. Can I exit this program without penalty?
19. My friend lives in a nearby community and has a different rate from IGS Energy than mine. Why?
20. Can I enroll if I do not receive an Opt-Out Notice?
21. Can I enroll after the initial enrollment period?
22. What if I currently purchase my gas from another supplier?
23. What happens if I’m part of the program and I move?
24. Is this related to our community’s electric program?
25. This sounds complex. Is our community qualified to handle such a program?
26. How do I contact IGS Energy?
27. These FAQs help but I still have a question, what do I do?