Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
A building permit serves to notify the Building Department that work requiring inspections is being conducted. Certified Inspectors can then perform code inspections at various stages of work to verify that work being done is in code compliance.
A building permit is required for most work involving:
Should you have any question, please call the Building Department at 330-499-5557.
Currently electrical, plumbing, H.V.A.C., and concrete contractors are required to maintain a license in order to perform work in the City of North Canton. Before hiring anyone to perform electrical, plumbing, H.V.A.C., or concrete work, be sure they are currently licensed to do work in the City of North Canton.
The ward council members are:
At-large council members - represent the entire City:
You could also contact them by using the Contact Us Form or by calling the City at 330-499-8223.
Visitors are recognized and may address Council on the second and fourth Monday of the month.
Yes, they can be viewed by visiting Codified Ordinances of North Canton, Ohio.
Full time Dispatcher, EMS, Fire and Police are the only positions commissioned (hired) through the Civil Service; test schedules, once established, could be posted online.
ID Numbers are sent to each test taker and the lists are posted at City Hall after every test.
The Civil Service Office establishes the eligibility list and takes sign-ups for all testing. You can complete an application and Civil Service will notify you of an upcoming test. Remember to keep your contact information current when its on file with their office. Civic Service Office is located at City Hall, 145 North Main Street.
Yes, the water quality is checked every 24 hours a day, 7 days a week.
There could be a main water break, hydrant open, flushing program or fire emergency in your area. Let the Drinking Water Plant know if the problem persists through the Contact Us Form.
It is 148 milligrams per liter or 8.66 grains per gallon.
Flouride is measured at 1 milligram per liter per the EPA standards.
No, the EPA requires a once a day check but our Plant checks it twice a day.
Under governmental aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively priced electricity from a retail electric generation supplier certified by the Public Utilities Commission of Ohio.
In November 2015, North Canton residents voted to allow the City to contract for an electric generation supplier on their behalf.
FirstEnergy Solutions, a PUCO certified electric marketer from Akron, Ohio. They have served a number of electric aggregation programs across Ohio over the past fifteen years.
The local utility, AEP will continue to deliver your electricity, read your meters, and issue your monthly bills. You will continue to call AEP at 800-277-2177 for emergency repairs, downed power lines, billing questions, etc.
In this program, the price you will receive for the generation related charges is fixed at 5.38 cents per kilowatt hour through May 2019.
FirstEnergy Solutions will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, FirstEnergy Solutions reserves the right to decline late enrollments depending on market conditions.
“Opt out” means that you can decide not to participate in the City’s electric governmental aggregation program. By returning the opt-out form, which is included in this mailing, by the due date you will not be enrolled as an electric generation customer with FirstEnergy Solutions, the City’s competitive electric generation supplier, and you will not receive the low program rate of 5.38 cents per kilowatt hour. Opt-out letters explaining the rate, terms and conditions will be sent by FirstEnergy Solutions in mid-May.
If you do not return the opt-out form postmarked by the required date, you will be included in the City’s governmental aggregation program.
You can stay with your current electric utility, which will continue to supply your electricity as it always has. Or, you can shop for a new competitive electric supplier. A list of competitive electric suppliers certified by the Public Utilities Commission of Ohio and their current prices is available by calling 800-686-7826.
No. You will continue to receive one bill from AEP that shows their distribution charges and the supply charge of FirstEnergy Solutions.
Yes. Even though you have chosen a new supplier of electricity, AEP continues to deliver the electricity to our homes and businesses. Distribution charges and a flat monthly customer charge apply whether you choose a supplier on your own or remain supplied by AEP.
Yes, AEP will continue to offer those programs. However, budget billing applies only to charges from AEP. The budget billing program does not apply to your charges from FirstEnergy Solutions. FirstEnergy Solutions is a different company from AEP. On your monthly AEP statement, you’ll notice a charge from FirstEnergy Solutions for generation and transmission.
You will be given an initial 21-day period to opt-out free of charge and then another 7-day period as soon as FirstEnergy Solutions enrolls you as their customer. Then, by law, you will be given a chance to opt-out free of charge at least once every 3 years. You may also leave the program at any time for any reason free of charge.
There is no penalty from FirstEnergy Solutions for terminating your agreement if you move.
There is no sign-up required. Residents, however, will have 21 days to opt-out of the program if they decide not to participate. An opt-out mailer should arrive on or around May 18 from FirstEnergy Solutions. It will explain the rates, terms and conditions and means for opting-out. If you would like to join the program, simply do nothing and you will be enrolled.
We have retained Independent Energy Consultants, Inc., a PUCO certified broker and aggregator of natural gas, without using any taxpayer money. They have designed, implemented, and administered similar successful gas and electric programs that impact over 100 communities across Ohio. We will have their assistance and that of FirstEnergy Solutions throughout the program. We researched the process thoroughly and are pleased with the offer they negotiated. Independent Energy Consultants’ efforts were instrumental in obtaining this offer for North Canton.
Yes. The City owned accounts are eligible to receive the discounted rate.
Small commercial accounts using less than 700,000 kilowatts per hour per year and with a peak demand less than 200 kilowatts are eligible. Interested accounts using more than this amount, will need to call FirstEnergy Solutions at 866-636-3749 to obtain this rate.
No. Customer Choice programs in Ohio provide residents the ability to choose an electric supplier other than the local utility company. Maintenance of the wires coming to a resident’s home continues to be the responsibility of the homeowner.
No, you must mail in your completed form and it must be postmarked by the deadline.
For answers to your questions, please call:
Monday through Friday8 a.m. to 5 p.m.
The programs are similar but totally independent. You do not have to belong to one to participate in the other.
The Public Utilities Commission of Ohio has approved a number of additional assistance programs to help customers with their energy bills. You may be eligible to participate in other programs and this offer from FirstEnergy Solutions. Eligibility and enrollment information can be found on the PUCO’s website.
Learn more about our Fire Requirements.
Please call 330-499-3404 for more information about scheduling a tour.
Please dial 330-497-4899 for any questions or concerns you may have about CPR classes.
Check the Community Calendar of Events for additional information.
Car-seat installation is offered at the North Canton Fire Department by a state trained car-seat technician. This also includes hands on training with your car seat for your vehicle. An appointment is required so call 330-499-3404 to schedule yours.
Volunteer Energy was selected to serve our community’s program through the November 2018 billing period. Volunteer Energy is certified by the Public Utilities Commission of Ohio, and currently supplies customers and Governmental Aggregation Programs across Ohio.
A low fixed rate of $3.299/Mcf will take effect for your December 2017 through November 2018 billing periods. Unlike many offers, our program has no penalty if you decide to leave early. Before the end of your November 2018 billing period, we will notify of the rate for the next period of the program.
Simply put, it’s the entire community joining together to form one large buying group. By voting to allow an aggregation, residents allow their community to shop for natural gas on their behalf.
When residents form one large buying group they have more buying power. The aggregation is in a better position to negotiate favorable pricing and supply terms than what could ordinarily be achieved by any one individual resident.
In Ohio there are two types of Aggregations. A community may conduct an “Opt-Out” program or an “Opt-In” program. With Opt-Out programs, each eligible resident is automatically enrolled in the program unless they notify the supplier that they do not wish to participate. With Opt-In programs, each resident must notify the supplier to actively enroll in the program. Opt-Out Aggregations are the most common types of aggregation programs, because they result in higher participation that usually results in lower rates.
For starters, a community must obtain the approval of voters to form a natural gas aggregation program. Community leaders are then permitted to proceed through a series of steps to become certified by the Public Utilities Commission of Ohio as a Governmental Natural Gas Aggregator.
With the assistance of a PUCO certified consultant, a community seeks bids from Certified Retail Natural Gas Service Providers. A qualified bidder is selected to supply the aggregation with its gas for a set period of time. An “Opt-Out” Notice is sent to each eligible community resident prior to the start of the aggregation. Each resident has 21 days from the postmarked date on the notice to contact the supplier to withdraw or “Opt-Out” of the program. After the 21-day period, any resident not opting out will be submitted to the utility company for enrollment in the program. The utility company will send notice of the pending enrollment to each participating resident. Each resident will then have 7 days to rescind their enrollment in the program by contacting the utility company. After the 7-day rescission period, all participating customers are officially enrolled in the program. The new supplier will appear on your natural gas bill within one to two billing cycles after enrollment is verified by the utility.
Dominion Energy Ohio (DEO) will continue to deliver your natural gas and maintain the pipeline system that brings it to your home or business. You will continue to call DEO 877-542-2630 for emergency repairs or gas leaks. For non-emergencies such as billing questions, service turn on or turn off, call 800-362-7557.
No. Enrollment in the program is free and you need not take any action. You only need to be eligible to participate. Please refer to the eligibility criteria shown below.
No, by law there are certain limitations on eligibility. All of the current participants in our community’s program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the community limits. Furthermore, they must have received an Opt-Out Notice from Volunteer Energy. Here are the criteria for new member eligibility:
Customer switching takes place when meters are read. Therefore, your start date will depend on when DEO reads your meter. Your service from Volunteer Energy is expected to begin with your December 2017 billing period.
The community’s Governmental Aggregation Program can go on indefinitely. This rate from Volunteer Energy is for one year and will end with your November 2018 billing period.
While most residents will remain in, and benefit from Governmental Aggregation Programs, the choice is up to you. If you do not want to participate you will have 21 days in which to return a reply card to Volunteer Energy or call them toll free at 800-977-8374. If you fail to do that, Volunteer Energy will enroll you as a new customer. DEO will then acknowledge the enrollment and send you a confirmation letter reminding you of the pending switch. That letter will mention that you can cancel the switch by contacting DEO within 7 days.
No. For your convenience, you will continue to receive only one bill from DEO. It will show DEO’s delivery charges and the supply charge amount owed Volunteer Energy. DEO continues to read your meter, issue monthly bills and responds to all service calls.
Yes. If you are on budget billing, you will remain on budget billing.
Note: DEO calculates your monthly budget amount each month by summing your total delivered gas cost on a rolling 12-month basis and dividing that total by average monthly usage in the same 12-month period.
Yes. A very attractive feature of our program is your ability to leave free of charge at any time for any reason. There are several “formal” opportunities to take yourself out of the program. First, when an offer is presented you will have 21-days to Opt-Out by returning a card to Volunteer Energy or making a toll-free phone call. If you do not Opt-Out DEO will then send a confirmation notice giving you 7 more days to cancel the switch. Furthermore, by law, you will be able to leave without penalty at least every two years. If you would like to choose another supplier or return to the utility company supply, notify Volunteer Energy at 800-977-8374. If you leave the program it may take one to two utility billing cycles before the switch appears on your utility bill.
Natural gas prices are highly volatile. Market rates change often and quickly. Price differences between communities will vary based primarily on the contract term and the dates on which pricing was secured for the community.
Yes. During the initial enrollment, any eligible resident that does not receive an Opt-Out Notice may contact Volunteer directly at 800-977-8374 to enroll in the program.
Volunteer Energy will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, Volunteer reserves the right to decline late enrollments depending on market conditions.
Yes, however your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract for more information.
A resident moving within the same community can stay in the aggregation by providing Volunteer with their new address. If a resident moves out of the community or does not provide Volunteer their new address, their participation will end and no early termination fee will apply.
The programs are similar but totally independent. The electric and gas programs have different suppliers and are on different time lines. You do not have to belong to one to participate in the other.
We have retained Independent Energy Consultants, Inc., a PUCO certified broker and aggregator of electric and natural gas, without using any taxpayer money. They have designed, implemented, and administered similar successful gas and electric programs that impact over 100 communities across Ohio. We will have their assistance and that of Volunteer Energy throughout the program.
Volunteer’s customer service department is open from 8:30 a.m. to 5 p.m. EST Monday through Friday. You may call them toll free at 800-977-8374.
If you have additional questions please call Volunteer Energy at 1-800-977-8374, weekdays, from 8:30 a.m. to 5:00 p.m. EST. For general information on natural gas deregulation in Ohio, you can also visit the Web Sites of the Ohio Consumer’s Counsel, or the Public Utilities Commission of Ohio.
Note: Please do not contact our offices. We are pleased to have made this program possible, but are not prepared to handle calls.
If you are in the healthcare field at all you are probably required to have the BLS for Healthcare Providers. If you are just taking the class for yourself or are taking it for coaching purposes you need the Heartsaver AED. If you are unsure please email CPR Certification or call 330-497-4899.
You can either call the station at 330-497-4899 or email CPR Certification. Please include your full name, phone number and email for registration purposes.
The cost of the class is $35 with an additional $12 for the book. If you have a book that is up to the correct standards you can use it. The class must be paid for with exact cash or a check made out to “The City of North Canton.” We don’t keep change in the office and the city does not take credit cards for this. We appreciate if you pay for class at least a week ahead of time, this secures your spot in the class.
We usually limit our classes to nine students, but there are occasions at busy times of the year or when we have additional instructors that we will increase the size to fifteen students.
We are very busy in July, August, December, January and sometimes June. Classes fill quickly at this time. The reason being many classes in the healthcare fields, require AHA BLS for healthcare providers to sign up, as a result this is also when people need to re-certify.
Your card is good for 2 years.
Heartsaver CPR / AED is approximately 2 hours and BLS for Healthcare providers runs 3 to 4 hours, both depending on class size and the amount of questions.
Dress comfortably. You will be on and off the floor doing skills.
We are located at:
345 NE 7th StreetNorth Canton, OH 44720
You can park in the Dogwood park parking lot. If the pool parking lot is open you are also welcome to park there.
In class it is DVD and hands on, so the book is to review the information beforehand and also to use as a reference guide in the future. There is a written test in the BLS for Healthcare Providers class and there are questions that are not covered in the DVD. If you are not sure you have the correct book just ask me.
There are some courses that you can do online and come to the station for a skills test. There is a fee $20 fee here for the skills test. If you are interested email CPR Certification, and you will be given the links.
Jackson Township Fire Department also offers classes. Contact them at 330-834-3951 for additional information.
Tickets for a single traffic violation are $138. If you have a question you can call the Clerk of Courts at 330-499-8223.
You can pay Utility, Tax and Traffic Tickets online.
The electric aggregation program will start this year in 2016. Residents will be receiving notification letters in May regarding the 3-year fixed price of 5.38 cents per kilowatt hour. For questions call FirstEnergy at 866-636-3749. There is a gas aggregation program.
If it is not an emergency, leave a voice mail with the department you have called or call the Mayor’s Office at 330-499-8223 to leave a message and it will get directed to the proper person the next business day. You may also send an email by using the Contact Page on this website.
If it is an emergency call 911. If it is not an emergency but an urgent issue, you may call the non-emergency police dispatch number 330-499-5911 at any time or day. The North Canton Police Dispatch Center is operated 24 hours / 7 days a week.
You can call AEP directly and they will make a repair note. You can call the Mayor’s Office at 330-499-8223 or send an email. It is best if you can describe the location well or have a pole number when reporting the problem.
No. Your address should be on your house by the front door and should be visible from the street. The address that is on your curb is not visible when there is snow on the ground. You can order an address reflective sign from the City for $14 by calling 330-499-1528.
The City has a general Curbside Recycling Program, as well as a seasonal Curbside Yard Waste Recycling Program.
If the light is a traffic signal or one of the decorative black street lights along Main Street/Maple Street, please call the City at 330-499-8223. For all other street light outages, please call American Electric Power at 877-237-2886.
You can call the utilities billing office at 330-499-4801. Office hours are 8 a.m. to 4:30 p.m., with voice mail available after business hours. The billing office will take your address and call the trash hauler to let them know you were missed. In most instances your trash and/or recycling will be picked up on the next pickup day.
Winter hours (September through April)
8 a.m. to 8 p.m.
Summer hours (May through August)
8 a.m. to 10 p.m.
When we fog for mosquitoes it takes four days, Monday through Thursday, 1/4 of the City each night. We generally schedule fogging once a month during the summer months. Depending on weather and frequent heavy mosquito calls, this time frame can vary.
Call the City Service Center at 330-499-1528 to schedule your rental or check on rental information first. After your rental date is confirmed you may pay in person and sign the agreement at the Mayor’s Office at City Hall, 145 North Main Street.
If sending payment in, mail check to:
North Canton City Hall
145 N Main Street
North Canton, OH 44720
Yes, at Price Park, Witwer Park and Eastwoods Park. Rental fee is $40 plus a $40 damage deposit (money will be returned if no damage). All other parks are on a first come, first serve basis. Call 330-499-1528 to check availability and schedule a rental.
No, people renting the hall have the use of the Gazebo. Reservations can be made through the rental office 330-499-1528 for use of the Gazebo at Price Park. There is no charge for the use of the Price Park Gazebo.
Yes, however, the City and school leagues take priority. Call the Rental Office at 330-499-1528 for more information.
Call the dispatcher at 330-499-5911 and give them the following information:
They will enter that information in the computer so it will be available if there are any problems in your neighborhood. We also recommend that you have a family member or close friend check your residence periodically while you are away.
The siren is activated to warn the citizens that the National Weather Service has issued a Tornado Warning in Stark County. You should proceed to the basement of your house and tune to a local radio or television station for further information. If you do not have a basement, then you should take shelter in an interior closet. You should avoid calling the Police or Fire Department for information about the siren. The siren is tested on the first Monday of the month at noon for one minute.
The Ohio Attorney General’s Office has mandated that all civilian background requests after May 31, 2006 have to be submitted electronically. Our police department does not currently have the capability to submit fingerprints electronically so we will no longer be able to process this type of fingerprint request. Locations available to have this done and the amount charged can be found by visiting the WebCheck website.
Marriages, divorces, child custody, and child visitation are covered by the civil laws of the State of Ohio. Law Enforcement officers generally cannot enforce civil laws of the state. We would respond to all requests over child custody / visitation disputes to ensure no violence occurred or that no other laws were violated. If it is only a dispute over visitation, both parties would be referred to their private attorneys to file the appropriate contempt of court charges with the court that issued the order. If there were criminal statutes violated, then appropriate action will be taken.
North Canton City Ordinance Section 351.14 prohibits on street parking between the hours of 2 - 6 a.m. for longer than thirty minutes everyday. The Police Department does grant temporary permission for a night to individuals that need to park on the street because of special occasions. Contact the Police Dispatcher at 330-499-5911 for authorization.
The City requires that all residents register their bicycles with the department. This can be done anytime in person by completing a registration card at the department. Owners will be issued a sticker for the bicycle that is valid for as long as you own the bicycle. The cost is $1 per bicycle. The license will help the Police Department return the bicycle to you if the bicycle is lost or stolen.
Copies of reports can be requested either by mail or in person. If requesting by mail please enclose a self addressed stamped envelope. If the request is for 19 pages or less, then there is no charge for the copies. Cost for requests for twenty pages or more are set at .05 cents per page. You should advise us if you are also requesting photographs related to the report. These are provided at cost. You can telephone 330-499-5911 to check and see if a report has been processed and is available.
First you should notify the school principal of the problem. After that, the police department provides the services of a school resource officer (SRO) if your child attends a North Canton School or lives inside the City Limits of North Canton. You may call the department at 330-499-5911 and ask to speak to or leave a message for the SRO.
911 should be dialed when an ambulance, fire unit, or a police officer is needed at a particular location for an emergency. When you dial 911, a Stark County 911 telecommunications operator located at the Stark County Safety Building receives your call. The dispatcher determines what agency and type of emergency that you have. This information is forwarded to the North Canton Police Department if the emergency is in our jurisdiction. Your address will automatically print out on both a printer and a dispatcher’s computer monitor. The dispatcher will automatically start the appropriate response to the location. If it is safe to do so, please stay on the line so that the dispatcher can obtain additional and current information. Remember to speak clearly and slowly.
The detective bureau maintains an anonymous tip line that is answered by an answering machine. Anyone can call 330-966-3633 to leave a non-emergency tip.
If you have a gun or ammo that you no longer want and you do not have a safe means of disposal, call the Police Department and set up a time to turn them in to the department. You will be required to sign an authorization form allowing the department to have the item destroyed.
The Department utilizes a speed trailer to check speeds, display real time speeds, and count cars in various spots throughout the city. If you would like the trailer set up in your neighborhood or business area, call the Department at 330-499-5911 and leave a message for the Chief of Police.
The North Canton Civil Service Commission handles applications for full-time positions as an officer or dispatcher. The Commission sets the qualifications and conducts testing for the positions. If you complete an application with their office, they will notify you when testing is being conducted. If you mark an application for both a full-time and part-time position, the Commission will forward a copy to the Police Department for consideration on the part-time request.
The Civil Service Commission is located at City Hall and is open Monday through Friday, 8 a.m. to 4:30 p.m. Their telephone number is 330-499-3986. Applicants wishing only a part-time position should ask for an application from the dispatch center at the Police Department. This can be done any time of the day. Completed applications will be forwarded to the Chief of Police.
Driveway approaches are the homeowner’s responsibility.
Yes, the area designated as city right of way requires the homeowner to maintain and mow.
Yes, sidewalks are not city property and are required by city ordinance to be maintained.
Plowed snow off street cannot be placed back out in the street. Doing so is a violation of city ordinance.
Downspouts and C / B on private property need to be maintained by homeowner.
Sewer laterals are homeowner’s responsibility from the house to city line in street even if our line is across road. If you have questions concerning this please call the City Service Center at 330-499-1528.