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1. What is aggregation?
2. How is the City able to choose a certified electric generation supplier on my behalf?
3. Who will be our supplier for the electric program?
4. Whom do I call if I have a problem with my electric service?
5. Is our price for power fixed, or does it vary?
6. What if I’m with another supplier and would like to join the City’s program?
7. What does “opt out” mean?
8. What happens if I do not send in the opt-out form?
9. What are my energy supply choices if I decide to opt out?
10. Will I get two bills?
11. Will I still receive a delivery charge from my local utility AEP?
12. Can I stay on budget billing/equal payment plan or have my payment automatically deducted from my checking account as I do now?
13. Can I exit this program without penalty?
14. What if I move?
15. Who is eligible for the program?
16. How will I sign up for the program?
17. How did the City develop such a program?
18. Does the City benefit from the program?
19. Will small businesses, schools and churches be eligible?
20. Does this affect my distribution charges or the wires coming to my home?
21. Can I opt out over the phone?
22. What is the toll-free number for questions?
23. Is this related to our community’s natural gas program?
24. Where can I learn more about electric deregulation and assistance programs?