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Responsibilities

The Utility Billing Department is responsible for utility billing and collections for over 9,000 customers. Utilities provided by the City are water, sewer, and garbage service. To better service our customers, we are currently replacing manual read water meters with new electronic scannable meters.

Water Rate Deduction Program

Senior citizens and permanently disabled residents are eligible for a special residential water rate reduction program to aid certain elderly and disabled homeowners for a fifty percent (50%) reduction in their water fees.

Qualifications

To qualify for this program, residents must:

• 65 years of age with an income level (combined income level, if applicable) of $27,000 or below
• The homeowner is disabled
• Own must reside in a primary residence in the City of North Canton, Ohio

In order to qualify for this program residents of the City must provide proof of income level (i.e. 1040) and/or disability (i.e. social security document identifying disability information).

Additional Information  

Visit the Garbage & Rubbish Removal page for more information about the garbage removal as well as the holiday removal schedule.