Residents who were enrolled in the City of North Canton’s natural gas aggregation program at the time of prior supplier Volunteer Energy’s bankruptcy (March 2022) should expect to receive a letter in late August 2022 or early September 2022 containing information about the city’s new gas aggregation program contract, which is in the process of being finalized.
The city’s new gas aggregation program supplier will be IGS Energy, and the program rate and term will be finalized along with the new contract. Letters will be sent out to prior program participants by the city’s industry consultant, Independent Energy Consultants. There are two types of letters that will be distributed: opt-out letters and informational letters.
Prior program participants who have not entered into an agreement with a new gas supplier will receive an opt-out letter. This opt-out letter will state that you qualify for automatic enrollment into the city’s gas aggregation program when the new contract takes effect. If you receive the opt-out letter, and you would like to participate in the city’s program, you will not need to take any further action in order to be automatically enrolled after the end of the 21-day consideration period provided.
Prior program participants who have entered into an agreement with a new gas supplier will receive an informational letter that explains the details of the city’s new gas aggregation program contract. This informational letter will indicate that you do not currently qualify for automatic enrollment into the city’s program, as you have already contracted with another supplier for gas service. If you receive the informational letter and are interested in participating in the city’s program, you would first have to exit your current supplier’s agreement in order to be eligible to enroll. For those considering the switch, we recommend first reviewing your current gas supplier agreement to be aware of any opt-out or early termination fees that may apply.
All city residents are eligible to enroll in the city’s gas aggregation program unless they are already in an agreement with another gas supplier or are otherwise unqualified (i.e., behind on bills, in the PIPP program, or using over 500 Mcf of gas per year). Once finalized, aggregation program contract and enrollment information will be posted on our website at northcantonohio.gov/gas. Customer enrollment and account management will be handled by IGS Energy, not the city.
If you have additional questions about the city’s new gas aggregation contract, please visit our Gas Aggregation FAQs section at northcantonohio.gov/gas or contact the Administration office at 330-499-8223, option 9.