Is everyone eligible for the program?

No, by law there are certain limitations on eligibility. All of the current participants in our community’s program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the community limits. Furthermore, they must have received an Opt-Out Notice from Volunteer Energy. Here are the criteria for new member eligibility:

  1. Your local utility company must be Dominion Energy Ohio
  2. You must not have chosen a supplier on your own
  3. You must be a resident or business owner located within the community limits
  4. You must not be a PIPP (percentage of income payment program) customer
  5. You must not be in arrears on your bill payment
  6. You must not be a mercantile customer (natural gas commercial accounts using over 500 Mcf/year)

Show All Answers

1. Who is the natural gas supplier for the City’s program?
2. What is my price for gas?
3. What is Governmental Natural Gas Aggregation?
4. What are the benefits of Gas Aggregation?
5. What are the different types of Aggregations?
6. How does a community become an Aggregator?
7. What are the key steps in an Opt-Out Aggregation?
8. Whom do I call if I have a problem with my natural gas service?
9. Will it cost me to join the program?
10. Is everyone eligible for the program?
11. When does the next program start?
12. How long is the program?
13. What if I don’t want to participate?
14. Will I get two bills?
15. Can I remain on budget billing?
16. Can I exit this program without penalty?
17. My friend lives in a nearby community and has a different rate from Volunteer than mine. Why?
18. Can I enroll if I do not receive an Opt-Out Notice?
19. Can I enroll after the initial enrollment period?
20. Can I enroll even if I currently purchase my gas from another supplier?
21. What happens if I’m part of the program and I move?
22. Is this related to our community’s electric program?
23. This sounds complex. Is our community qualified to handle such a program?
24. How do I contact Volunteer Energy?
25. These FAQs help but I still have a question, what do I do?